Frequently Asked Questions
Have any questions? Please refer to our FAQs’ answer. If the answers cannot solve your problems, you may drop us an email: enquiries@synergyvending.com
Is there a cost to my company for the vending equipment/service?
No, Synergy Vending will provide the machines and service free of charge.
How often do you come by and fill up the machines?
As often as needed. Most accounts will be re-stocked a minimum of once a week. Larger locations can be serviced as often as daily.
What kind of vending machines do you use?
We use top of the line machines from Italy and Japan. Our Italian coffee machines have brewers that are designed based on the techniques used by top baristas. Our snack machines are also from Italy and have the look and feel that would enhance the look of any office in the world. Our Japanese machines are overhauled directly in Japan and would provide the reliability that would cater to any situation and demand.
What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition and uniform in design.
What is the procedure if someone loses money in the machines?
On the rare occasion that our machines takes your money, you may call our hotline and our servicemen will come to meet you to provide you with a refund
If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within 24 hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.
Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account representative. We want to offer the products your employees want.
How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor it’s always nice to give them 30 days to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn’t take more than 4 hours to move the machines in and get them all set up and working.
What are your service days and hours?
We provide service 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.